1. Overview

At Alvinandryan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

2. Return Eligibility

You may request a return or exchange within 7–14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• All tags, labels, and packaging are intact
• The item is not damaged, altered, or washed

3. Non-Returnable Items

The following items cannot be returned:

• Underwear and innerwear (for hygiene reasons)
• Items marked as “Final Sale” or “Non-Returnable”
• Customized or special-order products

4. Return Process

To initiate a return:

• Contact our support team with your order details
• Provide proof of purchase (receipt or order confirmation)
• Follow the return instructions provided

Customers may be responsible for return shipping costs unless the item received is defective or incorrect.

5. Refunds

Once your returned item is received and inspected:

• You will be notified of the approval or rejection of your refund
• If approved, refunds will be processed to your original payment method within a few business days

6. Exchanges

We only replace items if they are defective, damaged, or if you need a different size (subject to availability).

7. Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us within 48 hours of delivery with clear evidence (photos/videos). We will resolve the issue promptly at no extra cost to you.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, reach out to our support team

9. Changes to This Policy

Alvinandryan reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

10. Contact Us

For any questions regarding returns or refunds, please contact us through our official communication channels.